Glowly Support
- Glowly: AI Dating Photos (profile score and AI photos)
- Glowly: Film Filters & LUTs (on-device photo filters)
Glowly: AI Dating Photos: Support
Email us: support@glow.ly
We usually reply within [OWNER: response time, e.g. 2 business days]. Please tell us your iPhone model, iOS version and what happened. Never send us your Apple ID password or card details.
Common questions
My score did not work
Use 1 to 6 clear screenshots of your own profile (JPEG or PNG, up to 8 MB each). The app shows how to take them for each dating app. The free score has a daily limit, which is higher once you sign in with Apple.
A selfie was rejected
Each reference selfie must show just you, clearly an adult, taken live with the in-app camera. Your face must be visible in every shot except the full-body one. Try good, even light, remove sunglasses, and make sure no one else is in the frame.
My photos are taking a while
Packs usually take a few minutes. [OWNER: confirm typical time] You can leave the app; we will send a notification when your photos are ready if you allow notifications.
Some photos are missing or failed
If a photo fails or our safety check blocks it, the credit goes back to your account automatically and you can use it in a new pack.
A photo does not look like me, or looks wrong
Open the photo in your gallery and tap Report, or delete it. Reports help us improve.
Restore purchases and new devices
Packs are one-time consumable purchases, so they are not re-downloaded. Your credits and photos live in your Glowly account. On a new iPhone, sign in with the same Apple ID and tap Restore Purchases in Settings to sync any purchase that did not finish.
Refunds
Purchases are made through Apple, so Apple handles refunds at reportaproblem.apple.com.
Privacy and your data
Read our Privacy Policy. You can export your data in Settings, or delete your account.
Report misuse
If you believe someone used Glowly with your photos, or with images of a minor, email support@glow.ly with "Urgent" in the subject. We take these reports seriously.
Glowly: Film Filters & LUTs: Support
Tell us what happened, which device you use, and what you expected to see. A screenshot helps, but never send a private photo you do not want us to receive. Email support@glow.ly.
When will Glowly be available?
Glowly is preparing for iPhone and Android. Email us with your device type and we will keep you informed about early access.
Does Glowly upload my photos?
No. Photo editing happens on your device. Glowly only receives a photo if you intentionally attach one to a support email.
Does Glowly change my original photo?
No. Glowly works nondestructively and saves a new edited copy. Your original stays untouched.
Why can’t I save an edit?
Check that Glowly has permission to add photos to your library and that your device has enough free storage. You can change photo permissions in your device settings.
Will exports have a watermark?
No. Free exports are designed to be complete and clean, with no Glowly watermark.
What photo formats are supported?
The first release is designed for common still-photo formats, including HEIC, JPEG, and PNG. Video and RAW workflows are not part of the first release.