Delete your account

You can delete your Glowly account and data at any time.

Delete in the app

1. Open Glowly.
2. Go to Settings.
3. Tap Delete account and confirm.

Deletion starts right away. Removing the app from your iPhone does not delete your account.

What gets deleted

• Your account, Apple sign-in link, sessions and consent record
• Your score history
• Your reference selfies
• Your photo packs and generated photos
• Your push token and photo reports
• Any unused photo credits

Profile screenshots are never stored, so there is nothing to delete for them. We may keep limited purchase records where the law requires them for tax or accounting, and deleted data can remain in backups for a short time before it is overwritten. [OWNER: confirm purchase-record and backup retention periods to match the Privacy Policy.] Photos you saved to your device or shared are not affected.

Before you delete

• Save any photos you want to keep. They cannot be recovered.
• Unused credits are lost and are not refunded by deleting your account. Glowly has no subscription, so there is nothing to cancel.
• Refunds for purchases are handled by Apple at reportaproblem.apple.com.

Can't open the app?

Email support@glow.ly with the subject "Delete my Glowly account". To help us find your account, include the email address linked to your Apple ID (or the private relay address Apple created for Glowly) and, if you can, the account ID shown in Glowly Settings. [OWNER: confirm that Settings shows an account ID and how email requests are matched to accounts if the API does not store email.] We may ask you to confirm the request, and we will complete it within [OWNER: e.g. 30 days].